Free Local Delivery

Yes – delivery really is FREE for local orders over £29.00!

Under £29.00 delivery is £3.95

Local postcodes: RH12, RH13, RH14, RH20. 

If you live outside those postcode areas the follow rates apply:

*Some small items qualify for free delivery; this will be detailed in the product description if applicable.

How long will it take to arrive?
We endeavour to dispatch all orders the next working day after an order is place and paid for. Depending on the size and weight of the item it will then be sent via Royal Mail or a Courier. We would expect then item to arrive with you within 2 to 3 days. However occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. If the item is out of stock we will email you within 24hours to let you know and to advise you of the delivery time, if the delivery time is to long for your requirements just let us know and we will refund you. For international deliveries the delivery time will depend on the carrier used, we will email you this information once we have found you the best deal for the weight and destination of the item.

I want to send a cheque or postal order - is that ok?
Yes, certainly - that is no problem. We can only accept cheques and postal orders in pounds sterling. Please make all cheques and postal orders payable to Darwin’s

Im not in the UK - how much is shipping to xyz?
Please email us for a personalised quotation. Our site will not automatically calculate international shipping as we always endeavour to get the cheapest quote for you. If you would like to order your products, please go ahead and we will contact you regarding the shipping difference once the products have been weighed and packed.

I dont want to pay for postage, can I collect?
Yes, no problem. Please give 24 hours notice that you are coming.

Returns & Refunds

We have a 100% satisfaction guarantee on ALL our items!

We want you to be thrilled with your purchase. If for any reason you are not, then just return it for a refund. The following conditions apply to refunds:

1. You must let us know you wish to return it within three days of receiving it, at which point we will confirm the address to return to.

2. We will refund the purchase amount minus postage costs both ways. If your package was sent out with a promotional "free postage" discount applied due to value, we will deduct the actual postal cost based on weight.

3. The item has to be in new condition with tags still attached (if applicable) for you to return it and we must receive it within 7 days of your email.

4. YOU ARE RESPONSIBLE FOR THE SAFE RETURN OF ANY ITEM YOU WISH TO SEND BACK. We recommend using recorded delivery for this purpose or at the very least getting a certificate of posting! We are not responsible for any missing items which have been posted without a traceable delivery service.

Damaged Items

Royal Mail damaged items: If your item sent by Royal Mail arrives damaged, get in touch. Keep all packaging and photograph damages for claim.

Courier damaged items: If you sign for any item sent by courier and it is later found to be damaged the couriers will not honour any claim for damage unless it was clearly indicated at the time you signed for it (their terms, not ours). We strongly suggest that you unpack and check the cage while the courier is with you BEFORE signing for it. If the cage is damaged in any way, clearly write DAMAGED by your signature. Failure to do so would mean that the courier will not compensate for the damage and that we are not able to replace your cage. In the rare event of damage all packaging must be kept for inspection by the carrier. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved / repaired or if the packaging is not kept any claim will be voided. Photographs of the internal and external packaging as well as the damaged item must be supplied to start a claim. If you use an item you wish to claim for as damaged, that is viewed, as acceptance of the item under the distance selling regulations and no claim will be honoured by the courier companies.

Miss Tina Vaughan
Darwin’s
81b Lower Street
Pulborough
West Sussex
RH20 2BP
01798-873674